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Paper jam or tray problem
Paper has become jammed in the printer.
Before you try to clear the jam, check the following:
●
Make sure that you have loaded paper that meets specifications and is not wrinkled, folded, or
damaged. For more information, see
Paper basics on page 8.
●
Make sure that the printer is clean.
●
Make sure that the trays are loaded correctly and are not too full. For more information, see
Load media on page 11.
For instructions on clearing jams, as well as more information about how to avoid jams, see
Jams and
paper-feed issues on page 93.
178 Appendix C Errors (Windows) ENWW