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The HP All-in-One cannot send faxes, but can receive faxes
Solution
● The HP All-in-One might be dialing too fast or too soon. You might need to
insert some pauses in the number sequence. For example, if you need to
access an outside line before dialing the phone number, insert a pause
following the access number. If your number is 95555555, and 9 accesses
an outside line, you might insert pauses as follows: 9-555-5555. To insert a
pause during dialing, press
, or press the Space (#) button repeatedly,
until a dash (-) appears on the color graphics display.
You can also use monitor dialing to send the fax. This enables you to listen
to the phone line as you dial. You can set the pace of your dialing and
respond to prompts as you dial. For more information, see Send a fax using
monitor dialing.
● The number you entered when sending the fax is not in the proper format or
the receiving fax machine is having problems. To check this, try calling the
fax number from a telephone and listen for fax tones. If you cannot hear fax
tones, the receiving fax machine might not be turned on or connected, or a
voice mail service could be interfering with the recipient's phone line. You
can also ask the recipient to check the receiving fax machine for any
problems.
Fax tones are recorded on my answering machine
Solution
● When you have an answering machine on the same phone line you use for
fax calls, try connecting the answering machine directly to the HP All-in-One
as described in Fax setup. If you do not connect the answering machine as
recommended, fax tones might be recorded on your answering machine.
● Make sure your HP All-in-One is set to receive faxes automatically. If your
HP All-in-One is set up to receive faxes manually, the HP All-in-One will not
answer incoming calls. You must be available to respond in person to
incoming fax calls, or the HP All-in-One will not receive the fax and your
answering machine will record the fax tones. For information on setting up
your HP All-in-One to receive faxes automatically, see Fax setup.
● Make sure the Rings to Answer setting is set to a greater number of rings
than the answering machine. For more information, see Set the number of
rings before answering.
The phone cord that came with my HP All-in-One is not long enough
Solution If the phone cord that came with your HP All-in-One is not long
enough, you can use a coupler to extend the length. You can purchase a coupler
at an electronics store that carries phone accessories. You will also need another
phone cord, which can be a standard phone cord that you might already have in
your home or office.
User Guide 173
Troubleshooting