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HP Quick Exchange Service (Japan)
For instructions on how to pack your device for exchange, see Pack your HP All-in-One.
Prepare your HP All-in-One for shipment
If after contacting HP Customer Support or returning to the point of purchase, you are requested
to send your HP All-in-One in for service, pack the HP All-in-One in the original packing materials
to avoid further damage. Retain the power cord and control panel faceplate in case the HP All-in-
One needs to be replaced.
Caution To prevent ink leakage when transporting your HP All-in-One, please make
sure that the ink cartridges are inserted into the device.
Replace the ink cartridges in your HP All-in-One
This section provides instructions on how to replace ink cartridges in your HP All-in-One.
Note 1 If you have not already received a replacement device, the HP customer
support call agent will instruct you whether or not to also send your ink cartridges with
your HP All-in-One.
Note 2 This information does not apply to customers in Japan. For information on
service options in Japan, see HP Quick Exchange Service (Japan) and the instructions
described in Pack your HP All-in-One.
1. Turn off the HP All-in-One.
2. Open the ink cartridge access door by lifting from the front center of the device, until the
door locks into place.
Chapter 15
184 HP Photosmart 3300 All-in-One series
HP warranty and support