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Before you call HP customer support
Software programs from other companies might be included with your HP All-in-One. If you
experience problems with any of those programs, you will receive the best technical assistance
by calling the experts at that company.
If you need to contact HP Customer Support, do the following before you call.
Note This information does not apply to customers in Japan. For information on service
options in Japan, see HP Quick Exchange Service (Japan).
1. Make sure that:
a. Your HP All-in-One is plugged in and turned on.
b. The specified ink cartridges are installed correctly.
c. The recommended paper is properly loaded in the input tray.
2. Reset your HP All-in-One:
a. Turn off the HP All-in-One by pressing the On button.
b. Unplug the power cord from the back of the HP All-in-One.
c. Plug the power cord back into the HP All-in-One.
d. Turn on the HP All-in-One by pressing the On button.
3. For more information, go to www.hp.com/support
This website offers technical support, drivers, supplies, and ordering information.
4. If you are still experiencing problems and need to speak with an HP Customer Support
Representative, do the following:
a. Have the specific name of your HP All-in-One, as it appears on the control panel,
available.
b. Print a self-test report. For information on printing a self-test report, see Print a self-test
report.
c. Make a color copy to have available as a sample printout.
d. Be prepared to describe your problem in detail.
e. Have your serial number and service ID ready. For information on how to access your
serial number and service ID, see Access your serial number and service ID.
5. Call HP Customer Support. Be near your HP All-in-One when you call.
Access your serial number and service ID
You can access important information by using the Information Menu of your HP All-in-One.
Note If your HP All-in-One is not turning on, you can view the serial number by looking
the sticker on the bottom of your HP All-in-One. The serial number is the 10-character
code.
1. Press * and press #. Then press 1, 2, 3.
The Support Menu appears.
2.
Press
until the Information Menu appears and then press OK.
3.
Press
until Model Number appears and then press OK.
The service ID appears. Write down the complete service ID.
4.
Press Cancel, and then press
until Serial Number appears.
5. Press OK.
This displays the serial number. Write down the complete serial number.
6. Press Cancel until you to exit the Support Menu.
User Guide 181
HP warranty and support