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1033295-0001 Revision 2
If trouble is experienced with the Two-Way DIRECWAY System equipment, for repair or
warranty information, please contact
DIRECWAY Technical Support
Address: 11717 Exploration Lane, Germantown, MD 20876
Web: http://www.mydirecway.com
(To send an e-mail, login to your user account on their Web site and then navigate to the
Email page.)
If the equipment is causing harm to the telephone network, the Telephone Company may
request that you disconnect the equipment until the problem is resolved.
Hughes Network Systems must make any necessary repairs to the modem portion of this
equipment in order to maintain valid FCC registration. Do not attempt to repair or service
your modem. Return it to Hughes Network Systems.
No repairs can be made by customers. All repairs must be done by Hughes Network
Systems Authorized Service Centers (ASCs). This equipment cannot be used on public
coin service provided by the Telephone Company. Connection to Party Line Service is
subject to state tariffs. Contact the state public utility commission, public service
commission or corporate commission for information.
The DW6002 complies with the following telecom standards:
• FCC Part 68 standard for North America
• CTR-21 standard for Europe
• AS/ACIF S002 standard for Australia
• CS-03 standard for Canada
Telephone cord and the plug must be compliant with the corresponding telecom standard
in a specific country/continent.
Satellite Dish Antenna Grounding
The outdoor satellite dish antenna used to receive satellite signals and the cable used to
connect the satellite dish antenna to the indoor receiving unit are required to comply with
local installation codes and the appropriate sections of the National Electric Code (NEC)
and in particular Article 810-15, which covers proper installation and grounding of
television receiving equipment, as well as to Article 820-33, which specifies that the
satellite dish antenna cable ground shall be connected to the grounding system of the
building as close to the point of cable entry as practical. These codes require proper
grounding of the metal structure of the outdoor satellite dish antenna and grounding of the
connecting cable at a point where it enters the house (or other building). If you are having
a professional installer perform the installation, the installer must observe installation
codes. This manual contains instructions on how to make the installation in compliance
with the NEC. If additional local installation codes apply, contact local inspection
authorities.