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Chapter 4 • DW6000 LEDs and troubleshooting
1033295-0001 Revision 2
71
b. In the Dial-up settings section, make sure Never dial a
connection
is selected.
c. Click on
LAN Settings. The LAN Settings window
appears.
d. Make sure all checkboxes are unchecked.
e. Click on
OK to close all windows.
You should now be able to access the Control Center. If you
cannot, contact installer support.
Device other than
computer connected to
DW6000
If a device other than a computer is connected to the DW6000,
the Control Center is probably never accessible. However, you
can still use the LED indicators to troubleshoot, as described
below.
Problem: Receive LED not
on
If the DW6000 is not operating normally and the receive LED is
not lit, take the following steps:
• Check all cable connections. See Figure 63. Tighten any that
seem loose.
• If the LED still does not come on, power cycle the DW6000
by unplugging the power cord from the wall outlet or surge
protector, waiting ten seconds, and plugging it back in.
• If the problem persists, contact installer support.
Note: Often, if the Receive LED is not lit, the other LEDs will not
be lit either.
Problem: System LED not lit
If the System LED is not on, but the Transmit and Receive LEDs
are on, there may be a problem at the NOC. Take the following
steps.
• Wait a while. If there is a problem at the NOC, it will soon be
corrected and the System LED will come on. You can then
resume normal operation.
• If the LED does not come on after you have waited a while,
power cycle the DW6000 by unplugging the power cord from
the wall outlet or surge protector, waiting ten seconds, and
plugging it back in.
• If the problem persists, contact installer support.