Filter
Top Products
Chapter 3 • The System Control Center
52
1033295-0001 Revision 2
The Connectivity Test
Link
The unit may lose connectivity to a particular server due to the
Internet being heavily loaded or due to the server being down. If
possible, check connectivity to some other server on the Internet
to ensure it is not a server specific problem. Follow the procedure
below for troubleshooting.
Network Operations Center
(NOC) Connectivity
Use the Connectivity Test link to check connectivity to the
DIRECWAY NOC.
Note: You may want to open a second browser window to be able
to access the help page while conducting the Connectivity Test.
1. Click on Connectivity Test on the left hand side of the
System Control Center. A screen with a Start Test button
appears.
2. Click Start Test. A message will appear, informing you if the
test was successful.
If the connectivity test fails, check
System Status and follow
the troubleshooting steps outlined earlier.
If the connectivity test succeeds, try pinging the Router
Address from the computer. This address can be obtained
from the
System Information page. To ping, use the same set
of instructions that are in If the System Control Center is not
accessible on page 39, except type the Router Address.
If this succeeds, skip to the Internet Connectivity test below.
If this fails, the default gateway address is probably not set
correctly in the computer’s network settings. The default
gateway address should be the DW6000 IP address as
received during commissioning and displayed in
System
Information
. Fix this in the computer's network settings and
repeat the connectivity test.
If the connectivity test still fails, power-cycle the DW6000 by
unplugging the power cord from the wall outlet and plugging
it back in. If this doesn't fix the problem, call installer
support.