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Chapter 4 • DW6000 LEDs and troubleshooting
1033295-0001 Revision 2
65
Check for virus and firewall
issues
If you have checked gone through all the steps in this section and
still cannot surf the Internet, check your computer for viruses. A
virus can prevent you from operating normally. If you find a
virus, delete or disable it and try surfing again.
If you are using a firewall, check that none of your settings are
blocking access to the Internet or the DIRECWAY servers. If you
do not know how to do this, disable the firewall. If you can surf
after disabling the firewall, you need to learn how to set up the
firewall so that it does not block DIRECWAY. Refer to the
firewall manufacturer’s instructions.
Finally, check and make sure you are using the latest version of
your virus and/or firewall program. These are updated frequently.
If you are not using the latest version, update and run the
programs again.