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Chapter 4 • DW6000 LEDs and troubleshooting
62
1033295-0001 Revision 2
Check Network Operations
Center (NOC) connectivity
Use the Connectivity Test link to check connectivity to the
DIRECWAY Network Operations Center (NOC).
Note: You may want to open a second browser window to be able
to access the help page while conducting the Connectivity Test.
1. Click on Connectivity Test on the left hand side of the
System Control Center. A screen with a Start Test button
appears. See Figure 59.
2. Click Start Test. A message will appear, informing you if the
test was successful.
3. If the connectivity test succeeds but you still cannot surf the
Internet, try pinging the Router Address from your computer.
Ping is a basic Internet program that lets you verify that a
particular IP address exists and can accept requests. Ping is
used diagnostically to ensure that a host computer you are
trying to reach is actually operating. Ping operates by sending
a packet to a designated address and waiting for a response.
Windows and MacIntosh operating systems both let you use
ping.
a. At the Control Center, click on the
System Info indicator.
The System Info screen appears.
b. From the
DW6000 Information box, record the router
address.
c. In Windows, go to
Start
→
Run. The Run box appears.
d. Type
command in the Open field and click OK. The
Command window appears. See Figure 60.
e. At the prompt, type
ping followed by a space and the
router address and press E
NTER. For example, if the router
address is 100.100.100.100, type
ping
100.100.100.100
and press ENTER. If the ping is
successful, the message in Figure 60 appears. If it fails, the
message will show the packets were lost; timeout messages
will probably also appear. See Figure 61.
f. Close the window to end the Command session.
If pinging the Router Address succeeds but you still cannot
surf the Internet, skip to the Internet Connectivity test below.
If pinging the Router Address fails, the default gateway
address is probably not set correctly in the computer’s
operating system settings. The default gateway address
should be the DW6000 IP address as received during
commissioning and displayed in the System Information
DW6000 Info box in the IP address line. Fix this in the
computer's operating system settings. See Appendix A –
Typical operating system settings, on page 43. Then repeat
the sequence above.