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Scan function troubleshooting
11
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Scan function troubleshooting Chapter 11
11.2 Network error list
When an error occurs such as during a scan transmission, error codes are
displayed on the job list screen and in a report. When an error code is dis-
played, troubleshoot the problem as described below.
Internet fax transmission/Scan to E-Mail
Internet fax reception
Error code Cause Action
E4DXXX Since the SMTP server ad-
dress is not specified, connec-
tion to the e-mail server is not
possible.
Specify the SMTP server address. Refer
to page 2-20.
E5AXXX Since the DNS settings are in-
correct, transmission is not
possible.
Check the DNS settings. Refer to
page 2-15.
E5DXXX Since the e-mail address or
the destination e-mail address
is not specified or is incorrect,
transmission is not possible.
Check the settings and the destination
e-mail address. Refer to page 2-20.
E6FXXX The data is too large to be
sent.
Even when scanning is complete, trans-
mission may not be possible depending
on the original document. Change the
quality to fine or standard, and then send
the data again.
E7XXXX SMTP authentication failed. Check the SMTP authentication account
and password.
EAXXXX The LAN cable is not connect-
ed, communication to the
SMTP server failed, or trans-
mission was attempted to an
incorrect destination address.
Check that the LAN cable is properly
connected, that the SMTP server can
communicate, that the network settings
such as the subnet mask are correct,
and that the destination e-mail address
is correct. Refer to page 2-20.
EAX212 SMTP authentication is re-
quested.
Enable the SMTP authentication set-
tings. Refer to page 2-20.
EABXXX POP3 before SMTP authenti-
cation failed.
Check the POP3 account and password.
Refer to page 2-26.
Error code Cause Action
E40XXX Since the POP3 server ad-
dress is not specified, connec-
tion to the e-mail server is not
possible, or connection to the
server is not possible due to
an error in the server.
Check the POP3 server address. Check
that the POP3 server is operating prop-
erly. Refer to page 2-26.