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Scan function troubleshooting
11
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Scan function troubleshooting Chapter 11
Other
Can be received
but cannot be
printed.
Data in a format that is not
supported is attached, or an
email with no data is received.
Ask the sender to send a TIFF-F file or
text.
The received document has
not been specified to be print-
ed.
To print the received document, specify
the received document to be printed.
Refer to page 9-12, page 9-23.
Memory exceeded Print the saved documents, decrease
the memory usage of this machine, and
then ask the sender to send the data
again.
Other causes Check the communication malfunction
under “Type” in the job list, and refer to
the error code. Refer to page 11-3
Binary code data is
received (printed).
Data is attached in a format
other than MIME, or the e-mail
is received via a server that
does not support MIME.
When data is attached in a format other
than MIME, the binary code is printed as
text. (This is not a machine malfunction.)
Ask the sender to send the data in the
MIME format.
The same docu-
ment is received
many times.
Since the size of the e-mail is
too large, a connection time-
out with the server occurs
while the data is being re-
ceived.
From a computer, receive the data as
proxy and delete the corresponding e-
mail from the server. Ask the sender to
decrease the size of the e-mail and to
send it again.
The reception can-
cellation has been
specified, but it is
not canceled.
Time may be required to can-
cel an Internet fax reception.
Wait until the job is canceled.
The POP3 recep-
tion malfunction
icon does not dis-
appear.
Since the time of the Auto-RX
has not elapsed since the pre-
vious time a POP3 reception
failed, POP3 reception is not
performed.
Once the POP3 reception malfunction
icon is displayed, it does not disappear
until reception is successful. Specify the
setting to shorten time of the Auto-RX,
and check that POP3 reception is possi-
ble.
Symptom Cause Action
An attempt to de-
liver an e-mail mes-
sage has been
made, but trans-
mission fails.
The e-mail address of the
specified user to which the
email message is to be deliv-
ered is not registered.
When sending an e-mail message, the e-
mail address must be specified. Register
the email address of the specified user to
which the e-mail message is to be deliv-
ered.
The e-mail mes-
sage is delivered
from this machine,
but it is not deliv-
ered to the for-
warding
destination.
The forwarding destination
address is incorrect.
Check the one-touch e-mail address
specified for the forwarding destination.
Other causes The user e-mail address of the specified
e-mail delivery may have returned an er-
ror e-mail message. Check the contents
of the email message.
Symptom Cause Action