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v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the Hardware Maintenance Manual to determine which components are customer replaceable units
(CRUs) and which components are field replaceable units (FRUs).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
3818003 Core Root of Trust Measurement (CRTM)
flash lock failed
1. Run the Setup Utility, select Load Default
Settings, and save the settings.
2. (Trained service technician only) Replace the
system board.
3818004 Core Root of Trust Measurement (CRTM)
system error
1. Run the Setup Utility, select Load Default
Settings, and save the settings.
2. (Trained service technician only) Replace the
system board.
3818005 Current Bank Core Root of Trust
Measurement (CRTM) capsule signature
invalid
1. Run the Setup Utility, select Load Default
Settings, and save the settings.
2. (Trained service technician only) Replace the
system board.
3818006 Opposite bank CRTM capsule signature
invalid
1. Switch the server firmware bank to the backup
bank.
2. Run the Setup Utility, select Load Default
Settings, and save the settings.
3. Switch the bank back to the primary bank.
4. (Trained service technician only) Replace the
system board.
3818007 CRTM update capsule signature invalid
1. Run the Setup Utility, select Load Default
Settings, and save the settings.
2. (Trained service technician only) Replace the
system board.
3828004 AEM power capping disabled
1. Check the settings and the event logs.
2. Make sure that the Active Energy Manager feature
is enabled in the Setup Utility. Select System
Settings, Power, Active Energy, and Capping
Enabled.
3. Update the server firmware to the latest level (see
“Updating the firmware” on page 151).
4. Update the IMM firmware to the latest level (see
“Updating the firmware” on page 151).
186 ThinkServer TD200 Types 3724, 3808, 3809, 3815, 3817, 3824, 3826, 3836: Installation and User Guide