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Appendix C: Dial Plan and Auto-Attendant Scripting for Advanced Users
Configuring the Auto-Attendant
IP Telephony System
match Upon a match between the user’s input and the dial plan, the
auto-attendant will transfer to the corresponding <case> and execute
the corresponding audio and/or action instructions. If the auto-attendant
cannot find a match in any of the <case> statements, it will perform the
<default> case.
<match >
<case input= “x”/>
<!--audio instruction (optional) -->
<!--action instruction (optional) -->
</case>
<case input= “#”/>
<!—audio instruction (optional) -->
<!--action instruction (optional) -->
</case>
<default>
<!—audio instruction (optional) -->
<!--action instruction (optional) -->
</default>
</match>
Action
Instructions
goto The auto-attendant will transfer the caller from one <form> to the other
<form>. All <form>s are identified by the attribute “id”. The value in the
id attribute must be unique; otherwise, the auto-attendant will select the
last valid <form> as the transfer-to target.
<goto link= “daytime”>
“daytime” is the id of a <form> entry.
Example: <form id=”daytime” type=”menu”>
xfer The auto-attendant will perform a blind transfer of the caller to the
target, and then it will end processing “target = $input” is equivalent to
the input value already passed by the dialplan. There is no significance to
the name attribute.
<xfer name= “Technical Support” target= “5000”/>
exit When this action is reached, the auto-attendant will stop, and the call
will be ended.
<exit>
audio The auto-attendant will play the audio specified in the “src” attribute.
This attribute must be prompt<n>, with <n> being a number in the
range 1–10. When playing the audio, the auto-attendant will allow the
caller to interrupt the current prompt by pressing digits if the bargein
attribute is set to “T”. The auto-attendant will ignore any digits from the
caller if the bargein attribute is set to “F” (the default value).
<audio src= “prompt1” bargein= “T”/>
Table 4: Auto-Attendant XML Instructions Set
Instruction Description Syntax and Example(s)
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