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Appendix B: Configuring the Nighttime Auto-Attendant
Description of the Auto-Attendant
IP Telephony System
Appendix B: Configuring the Nighttime Auto-Attendant
Description of the Auto-Attendant
The auto-attendant is an internal service within the System. It plays pre-recorded voice messages that offer the
caller a menu of choices, so the auto-attendant can appropriately direct the call. After the caller has made a
choice, the call is routed to the appropriate extension, so the caller is connected to the correct party or presented
with another menu of choices.
There are three auto-attendants available, one for daytime, one for nighttime, and one for weekends/holidays. By
default, the daytime auto-attendant is enabled, and the first message it plays (Prompt ID 1) is suitable for
business hours. This appendix covers the steps required to configure the auto-attendant for nighttime hours.
Instructions for Setting Up the Nighttime Auto-Attendant
You can save up to 10 customized greetings. The first four have default messages, which can be changed
through the Interactive Voice Response Menu.
If you want a caller to hear a different greeting during nighttime (non-business) hours, then you should record a
new prompt, such as Prompt ID 5, using the Interactive Voice Response Menu and then configure the
auto-attendant settings using the Web-based Utility. For example, Prompt ID 5 could say, “The company is
currently closed. Our business hours are 9 AM to 5 PM, Monday to Friday.”
The following instructions explain how to record Prompt ID 5 and configure the nighttime auto-attendant to use
Prompt ID 5 as the initial greeting. You can also use these instructions to record additional prompts and further
customize your auto-attendant, as long as you also update the AA script 2 code accordingly through the Web-
based Utility (refer to “Appendix C: Dial Plan and Auto-Attendant Scripting for Advanced Users”).
Prompt ID Default Audio Message
1 “If you know your party’s extension, you may enter it now.”
2 “Your call has been forwarded.”
3 “Not a valid extension, please try again.”
4 “Goodbye.”
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