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Appendix C: Dial Plan and Auto-Attendant Scripting for Advanced Users
Configuring the Auto-Attendant
IP Telephony System
The following table lists the parameters for this example.
Table 6: Configuration Parameters for the Example
Parameter Value
(Line 1) Contact List 501,503,502,hunt=re;4;1,cfwd=aa
AA Dial Plan 1 (<0:501>|1|<2:200>|<3:300>|5xx|8001)
AA Dial Plan 2 (<1:501>|*|<2:502>|<3:503>|5xx)
AA script 1 See form id= “dt” below
AA script 2 See form id= “nt” below
DayTime AA yes
DayTime AA Script 1
NightTime AA yes
NightTime AA Script 2
Prompt 1-4 See the defaults in Table 3: Default Auto-Attendant Prompts.
Prompt 5 “Welcome to All Seasons Travel.”
Prompt 6 “Thank you for calling All Seasons Travel. Presently we are closed.”
Prompt 7 “We are open Monday through Friday 9 AM to 5:30 PM, Saturdays from 9 AM to
noon, and we are closed on Sundays. Our address is 101 Main Street, Anytown,
Anystate, USA.”
Prompt 8 “If you know your party’s three-digit extension, you may enter it now.”
Prompt 9 “To reach our receptionist, press 0 at any time. For our company location, press
1. For sales, press 2. For travel support, press 3. Otherwise, please stay on the
line for our receptionist.”
Prompt 10 “Welcome to the All Seasons Travel support line. If this is regarding our Holiday
Getaway Special, please press 1; otherwise, please stay on the line for one of
our travel associates.”
VoIPon Solutions www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0) 1245 600560