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Appendix C: Dial Plan and Auto-Attendant Scripting for Advanced Users
Configuring the Auto-Attendant
IP Telephony System
Internal Dial Plan
When the auto-attendant is enabled, it parses and operates on user input (key presses or DTMF tones) following
the rules specified in the auto-attendant dial plan of the System. These rules are specified by the AA Dial Plan
parameters found on the Voice - SIP screen of the Web-based Utility.
Parameters of the Auto-Attendant Feature
The following parameters are the minimum that must be configured.
• Contact List. This is a list of clients that the System alerts when there is an incoming call on the line. The
auto-attendant must be included on this list. By default, the auto-attendant is the only client on this list, so
the auto-attendant will pick up every call. You can decide to have the auto-attendant pick up a call if a
number (or group) of clients did not pick up the call first. This parameter is configured on the Voice - Line x
(x is 1-4) screen of the Web-based Utility.
• AA Script. The System lets you program the auto-attendant instructions using XML scripting grammar. These
parameters, AA Scripts 1-3, are configured on the Voice - SIP screen of the Web-based Utility. Only one script
is active at a time. Scripting is described in more detail below.
• AA Dial Plan. The auto-attendant parses the user input according to one of the two parameters, AA Dial Plan 1
or 2. The AA Script includes a reference to one of these two dial plan parameters through the dial plan
instruction. These parameters are configured on the Voice - SIP screen of the Web-based Utility.
• DayTime AA Script. This defines which of the three scripts (AA script 1, 2, or 3) should be used for daytime
hours. This parameter is configured on the Voice - SIP screen of the Web-based Utility.
Prompts for the Auto-Attendant
The auto-attendant prompts are configured through the Interactive Voice Response Menu. To access these
settings, follow these instructions:
1. Using one of the analog telephones connected to the System, press **** (in other words, press the star key
four times).
2. Wait until you hear “Linksys configuration menu. Please enter the option followed by the # (pound) key or
hang up to exit.”
3. Press 72255# to access the auto-attendant message settings.
Refer to “Chapter 5: Using the Interactive Voice Response Menu” for more details.
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