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Appendix C: Dial Plan and Auto-Attendant Scripting for Advanced Users
Configuring the Auto-Attendant
IP Telephony System
Example of a Typical Auto-Attendant Setup
This section will describe a typical auto-attendant. Here is the scenario:
An incoming call on Line 1 sequentially tries extensions 501, 503, and then 502. If the call is not answered, then
the auto-attendant picks up the call. The auto-attendant announces prompts 5, 8, and 9 in sequence, and then
waits up to 10 seconds for user input. If no input is received, then the call is forwarded to extension 501. If the
user enters the following:
• an invalid extension - Prompt 3 is played. Afterwards, the auto-attendant starts over again.
• 1 - Prompts 7, 8, and then 9 are played. Afterwards, the auto-attendant starts over again.
• 2 - The auto-attendant begins executing the SUPPORT form and starts playing prompt 10. The significant
differences between the 2 forms are as follows:
• The dial plan has been changed to the AA Dial Plan 2 parameter. This includes the * character (asterisk),
which instructs the auto-attendant to resume with the “dt” form.
• Prompt 10 is played every five seconds, until the user inputs an extension.
• All other valid extensions (defined here to be 0, 3, 5xx, 8001) are forwarded to the associated client.
DayTime This parameter defines the daytime hours. (The other hours are considered nighttime hours.)
Format:
start=hh:mm:ss;end=hh:mm:ss
The abbreviation hh stands for hours and uses the 24-hour format. The abbreviation mm stands for
minutes, and the abbreviation ss stands for seconds.
Example:
start=9:0:0;end=17:0:0
In this example, the start time is 9 AM and the end time is 5 PM. The other hours (5 PM to 9 AM) are
considered nighttime hours.
If you do not enter start and end times, then the whole day (24 hours) is considered as daytime, so the
nighttime auto-attendant will be disabled, even if the NightTime AA parameter is set to yes (enabled).
Str64
Table 5: Additional Auto-Attendant Configuration Parameters
Parameter Description Type
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