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Chapter 5: Using the Interactive Voice Response Menu
Configuring the Auto-Attendant Messages
IP Telephony System
Configuring the Auto-Attendant Messages
The System provides a feature called the auto-attendant, which automatically answers incoming calls with
greetings or directory messages. It can handle up to 10 incoming calls and uses the default user ID aa.
Auto-Attendant Messages
You can save up to 10 customized greetings. The first four have default messages, which can be changed
through the Interactive Voice Response Menu.
The recorded messages will be encoded with G711U and saved in flash memory. These messages will be erased
whenever you reset the System to its factory default settings. The maximum length of any message is one
minute. You can record up to 94.5 seconds of audio, excluding the default messages. When there is not enough
memory left, the Interactive Voice Response Menu will automatically end the recording.
You can access the auto-attendant prompt settings through the Interactive Voice Response Menu.
1. Using one of the analog telephones connected to the System, press **** (in other words, press the star key
four times).
2. Wait until you hear “Linksys configuration menu. Please enter the option followed by the # (pound) key or
hang up to exit.”
3. Press 72255# to access the auto-attendant message settings.
4. You will hear, “Please enter the message number followed by the # (pound) key.” Enter the number of the
message you wish to record, review, or delete.
5. The Interactive Voice Response Menu will say, “Enter 1 to record. Enter 2 to review. Enter 3 to delete. Enter *
to exit.” Follow the instructions for your selection.
Prompt ID Default Audio Message
1 “If you know your party’s extension, you may enter it now.”
2 “Your call has been forwarded.”
3 “Not a valid extension, please try again.”
4“Goodbye.”
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