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Appendix C: Dial Plan and Auto-Attendant Scripting for Advanced Users
Configuring Dial Plans for the Auto-Attendant
IP Telephony System
(*xx\[3469]11\0\00\[2-9]xxxxxx\1xxx[2-9]xxxxxx\xxxxxxxxxx.) - This dial plan permits these calls: arbitrary 2-digit
star code calls, 311, 411, 611, 911, local operator calls, international operator calls, US local numbers, US 1 +
10-digit long distance number, and all other numbers.
Configuring Dial Plans for the Auto-Attendant
You can define the dial rule in the dial plan setting and then do the translation in the auto-attendant script. In this
case, the dial plan can be very simple, like (1|2|3|4|5xxx) or (xxxx|*|#).
For example, the dial plan can be (<x:500x>|408555xxxx|xxxxx) or (<1:1002>|<2:21111>|<3:3333>|xxxxx).
When the caller inputs some DTMF digits, the auto-attendant will parse them using the dial plan first, and then
the parsing result will be fed into the auto-attendant script menu instruction. Each auto-attendant menu has a
dial plan. You can define the dial rule in the settings, AA Dial Plan 1 and/or AA Dial Plan 2. Each auto-attendant
dial plan setting has a matching ID, which can be used in auto-attendant XML scripting. For example, a user can
specify dp1 to indicate AA Dial Plan 1.
Configuring the Auto-Attendant
The auto-attendant (aa) is an internal service within the System. It plays pre-recorded voice messages that offer
the caller a menu of choices, so the auto-attendant can appropriately direct the call. For example, a greeting
could be, “Welcome to the abc company. For sales, press 1. For service, press 2. To speak to our operator,
press 3.” (This custom greeting would have to be recorded using the Interactive Voice Response Menu.)
After the caller has made a choice, the call is routed to the appropriate extension, so the caller is connected to the
correct party or presented with another menu of choices.
There are three auto-attendants available, one for daytime, one for nighttime, and one for weekends/holidays.
Table 2: Auto-Attendant Dial Plans
Web-based Utility Setting Matching ID in Auto-Attendant Script
AA Dial Plan 1 dp1
AA Dial Plan 2 dp2
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