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Chapter 5: Using the Interactive Voice Response Menu
Configuring the Auto-Attendant Messages
IP Telephony System
1 to Record
a. If you entered 1, you will hear, “You may record your message after the tone. When finished, press #.”
b. After you record the message, you will hear, “To save, enter 1. To review, enter 2. To re-record, enter 3. To
exit, enter *.”
c. Follow the instructions for the entry you have selected.
If you entered 1, the new message will be saved. You will be returned to the menu described in step 5.
If you entered 2, you will hear the message played. You will be returned to the menu described in step b.
If you entered 3, you will be returned to the menu in step a.
If you entered *, you will be returned to the menu in step 5.
2 to Review
If you entered 2, you will hear the message played. You will be returned to the menu described in step 5.
3 to Delete
a. If you entered 3, you will hear, “Enter 1 to confirm; enter * to exit.”
b. If you entered 1, the message will be erased. You will be returned to the menu described in step 5.
If you entered *, you will be returned to the previous menu described in step 5.
* to Exit
If you entered *, you will be returned to the previous menu in step 4.
Through the Web-based Utility, you can configure the auto-attendant to answer calls in a specific number of
seconds. By default, the auto
-attendant answer delay is set to 12 seconds for the daytime hours, while it is set to
0 seconds for nighttime hours and weekends.
For status information about the auto-attendant messages or to configure additional settings, such as the
auto-attendant answer delay, refer to “Chapter 6: Using the Web-based Utility.”
Figure 5-2: Auto-Attendant Message Options
NOTE: If there is not enough memory left to
record a new message, then you will hear,
“Option failed” and be returned to step 4.
NOTE: If the message you want to save is longer
than 15 seconds, then you will hear, “One
moment, please.” This indicates that it will take
several seconds to save the message. After the
message has been saved, you can continue to
use the Interactive Voice Response Menu.
VoIPon Solutions www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0) 1245 600560