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Appendix C: Dial Plan and Auto-Attendant Scripting for Advanced Users
Configuring the Auto-Attendant
IP Telephony System
Additional Parameters for Customization
Additional parameters are available on the Voice - SIP screen of the Web-based Utility and described in the
following table:
Table 5: Additional Auto-Attendant Configuration Parameters
Parameter Description Type
AA Dial Plan 1/2 This describes the dial plan rule that the auto-attendant will use in a particular <form>. Str256
AA Script 1/2/3 There are three parameters for storing auto-attendant scripts. One option is to use these as different
treatments for daytime hours, nighttime hours, and weekends/holidays.
Str1024
Daytime AA
Nighttime AA
Weekend/Holiday AA
Each parameters controls whether the corresponding auto-attendant service will be enabled or
disabled. This parameter can also be manually controlled through the Interactive Voice Response
Menu (code: 79228). Refer to “Chapter 5: Using the Interactive Voice Response Menu.”
Bool
Daytime AA Script
Nighttime AA Script
Weekend/Holiday AA Script
This parameter specifies which script will be used for a particular auto-attendant treatment. The
choices are 1 for the AA script 1 setting, 2 for the AA script 2 setting, and 3 for the AA script 3 setting.
Choice
DayTime Answer Delay
NightTime Answer Delay
Weekend/Holiday Delay
Each auto-attendant service has a corresponding delay setting, which is the number of seconds you
want the auto-attendant to wait before answering. By default, the DayTime Answer Delay setting is
12 seconds (the operator is given 12 seconds to answer the phone). The NightTime and Weekend/
Holiday Answer Delay settings are set to 0 (the auto-attendant will answer immediately).
Number
Weekends/Holidays This parameter defines the dates of weekends and holidays.
Format:
[wk=n1[,ni];][hd=mm/dd/yyyy|mm/dd/yyyy-mm/dd/yyyy[, mm/dd/yyyy|mm/dd/yyyy-mm/dd/yyyy];]
The abbreviation wk stands for weekend. The value can be any number, 1 to 7, to represent Monday to
Sunday. Up to four weekend days can be defined.
The abbreviation hd stands for holiday. You do not have to include the year (yyyy) if you want the same
date to apply every year.
Example:
wk=6,7;hd=1/1,7/4
In this example, the weekend includes Saturday (6) and Sunday (7), and the holidays are January 1st
and July 4th every year.
Str512
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