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A window might display that states that a problem occurred while the wizard was detecting the Internet
connection. If this window does not display, continue with the next step.
Take one of the following actions:
• If you did not yet power cycle the modem, do so now:
Unplug your modem’s power, leaving the modem connected to the wall jack for your Internet
service.
a.
b. If your modem includes a battery backup, remove the battery.
c. Wait 10 seconds.
d. If your modem includes a battery backup, reinsert the battery.
e. Plug in your modem’s power and turn on your modem.
f. Wait two minutes.
g. Select the I just power cycled the modem and waited for 2 minutes radio button.
h. Click the Next button.
• See if the DSL cable is not fully inserted or is inserted at the wrong place. If necessary, do the
following:
a. Fully insert the DSL cable in the correct port on the modem and in the gray DSL port on the
modem router.
b. Select the I corrected a problem with the DSL/Ethernet cable radio button.
c. Click the Next button.
• If you do not need to power cycle the modem or the DSL cable is already fully inserted in the correct
ports, do the following:
a. Select the None of the above radio button.
b. Click the Next button.
21. (Only if the following window displays) Specify how to manage problems with the detection of the IP
address for the Internet connection.
Install and Access the Modem Router and Its Network
30
Nighthawk AC1900 WiFi VDSL/ADSL Modem Router Model D7000