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Chapter 4 - Hardware Description
4-66
Greet and Guide Hardware Kit
If you are upgrading the MCU to the Greet and Guide mode, you need to
install the Greet and Guide hardware kit. The Greet and Guide hardware kit
includes the following:
• Audio Message daughter card (not necessary if Audio+ card is
installed) – a special daughter card, which is attached to one of the
standard Audio Functional Modules. It stores up to eight audio messages
(four Attended messages and four On Hold messages) that can be played
while the participants wait in the Welcome queue or the On Hold queue.
Only one daughter card per MCU can be installed.
• Music I/O card – an I/O card, which is attached to the rear of the
standard Audio module, on the MCU’s rear panel. It is used to playback
music or recorded messages from an external device such as a tape
recorder or CD player. Only one music card per MCU may be installed.
• MUX – the video slides are downloaded and stored in the MUX memory.
Up to four slides may be stored in the MUX memory – one per Message
Service. To run Greet and Guide conferences, all MUX modules must be
of the proper hardware version. If required, replace the existing MUX
module by the new version MUX module. For details regarding the
replacement of a functional module, refer to Chapter 5 of the MGC Unit
Hardware & Installation Manual.
When an Audio+ card is active on the MCU, you are not required to install the
Greet and Guide Hardware kit. In the Audio+ card this is replaced by the IVR
functionality (a software module).
In the Audio+8 card and Audio+15 the voice messages are stored on the cards.
The daughter card serves as a music port only.