Filter
Top Products
Fax Problems
This section describes fax problems and possible solutions.
When an error code appears on the fax journal or transmission status report
The table below describes the meaning of error codes that appear under "Results" on the fax
journal or transmission status report, and what to do when a particular error code appears.
"X" indicates a number in an error code that appear differently depending on a specific situation.
Error Code Solution
1XXX11
An original has been jammed inside the ADF while sending a
fax in Immediate Transmission mode.
• Remove jammed originals, and then place them again.
See p.364 "Removing Scanning Jams".
• Check the originals are suitable for scanning. See p.122
"Placing Originals".
1XXX21
The line could not be connected correctly.
• Confirm that the telephone line is properly connected to
the machine.
• Disconnect the telephone line from the machine, and
connect a standard telephone in its place. Confirm that
you can make calls using the telephone. If you cannot
make calls this way, contact your telephone company.
• If the problem persists, contact your sales or service
representative.
1XXX22 to 1XXX23
Dial fails when trying to send faxes.
• Confirm that the fax number you dialed is correct.
• Confirm that the destination is a fax machine.
• Confirm that the line is not busy.
• You may need to insert a pause between dial digits. Press
the [Pause/Redial] key after, for example, the area code.
• Confirm that [PSTN / PBX] under [Admin. Tools] is set
properly for your connection method to the telephone
network. See p.295 "Administrator Settings".
Fax Problems
377
9