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Error Code Solution
4XXX43 A TIFF file could not be received via Internet Fax properly.
• The compression method of the received TIFF file was
other than MH/MR/MMR. Ask the sender to check the
TIFF file.
4XXX44 A TIFF file could not be received via Internet Fax properly.
• The resolution of the TIFF file was not supported, or the
width of the TIFF file was A3 or B4. Ask the sender to
check the TIFF file.
4XXX45 A TIFF file could not be received via Internet Fax properly.
• The format of the TIFF file was other than TIFF-S/F. Ask
the sender to check the TIFF file.
4XXX46 The machine memory reached capacity while receiving an
Internet Fax.
• The fax was too large. Ask the sender to resend the
document in parts as several smaller individual faxes, or
send at a lower resolution.
When other problems occur
The table below describes how to troubleshoot problems that do not produce an error code.
Problem
Solution
Cannot send faxes.
See the solutions provided for errors 1XXX32 to 1XXX84 in the
above table.
Cannot receive faxes.
See the solutions provided for errors 2XXX32 to 2XXX84 in the
above table.
Cannot receive faxes even when
sending them is possible.
• A print cartridge is empty. Replace the print cartridge.
See p.393 "Replacing Print Cartridges".
• The paper tray is empty. Load paper in the paper tray.
See p.99 "Loading Paper".
• If fax reception mode is FAX/TEL Manual mode, you
must receive the fax manually. See p.237 "Receiving a
Fax".
Fax Problems
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