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4. Troubleshooting
Understanding display messages
Messages appear on the control panel display to indicate the machine’s status
or errors. Refer to the tables below to understand the messages’ and their
meaning, and correct the problem, if necessary.
• You can resolve the error with the guideline from the computers’s
Printing Status program window (see "Using Samsung Printer Status" on
page 322).
• If a message is not in the table, reboot the power and try the printing job
again. If the problem persists, call a service representative.
• When you call for service, provide the service representative with the
contents of display message.
• Some messages may not appear on the display depending on the
options or models.
• [error number] indicates the error number.
• [tray type] indicates the tray number.
• [media type] indicates the media type.
• [media size] indicates the media size.
• [color] indicates the color of toner.
• [unit type] indicates the unit type.
11
Paper Jam-related messages
Message Meaning Suggested solutions
• Original paper jam
inside of scanner.
Remove jam
• Original paper jam
in front of scanner.
Remove jam
The loaded original
document has
jammed in
document feeder.
Clear the jam (see "Clearing
original document jams" on
page 117).
• Paper Jam
in Tray1
Paper has jammed
in the tray.
Clear the jam (see "In tray1" on
page 122).
• Paper Jam
in Tray2
Paper has jammed
in the optional tray.
Clear the jam (see "In optional
tray" on page 123).
• Paper Jam
in MP Tray
Paper has jammed
in the multi-purpose
tray.
Clear the jam (see "In the manual
feeder/multi-purpose tray" on
page 125).
• Jam inside machine Paper has jammed
in the inside
machine.
Clear the jam (see "Inside the
machine" on page 128).
• Jam inside of duplex Paper has jammed
in the inside duplex.
Clear the jam (see "In the duplex
unit area" on page 133).
• Jam in exit area Paper has jammed
in the paper exit
area.
Clear the jam (see "In the exit
area" on page 129).