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10-8 Troubleshooting Chapter 10
Error Messages
Message Error Code Cause Action
BUSY/NO SIGNAL #005/018 The telephone number Try sending the
you dialed is busy. document at a later
time.
The fax number dialed Check the fax number
was incorrect. and dial again.
The other partys fax is Contact the other party
not working. and have them check
their fax.
The other party is not Contact the other party
using a G3 machine. and have them send or
receive the document
using a G3 machine.
The touch tone/rotary Set your MultiPASS
pulse setting on your to the setting that
MultiPASS is incorrect. matches your telephone
line (see page 8-4).
The receiving fax did Contact the other party
not answer within 35 and have them check
seconds. their fax. You can try to
send the document
manually. For an over-
seas call, add pauses to
the registered number.
CARTRIDGE JAMMED Cartridge holder cannot Press STOP and clear
move. This is normally the paper jam or what-
due to a paper jam. ever is obstructing the
cartridge holder. Do not
attempt to move the
cartridge holder
manually.
CHECK DOCUMENT #001 The document is Remove the document
jammed in the Automatic you are trying to send or
Document Feeder. copy and start again.
CHECK PAPER The size of the paper Set the correct paper
in the sheet feeder and size in the Receive Fax
that specified in the fax dialog box of the Setup
setup are different. Options in the
MultiPASS Desktop
Manager (see page 8-7).
The sheet feeder is Add paper to the sheet
empty or paper is feeder or check for a
jammed. jam. Then try to print
again.
MPC-3000—USERS MANUAL/V000/07-97