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10-18 Troubleshooting Chapter 10
Problem Cause Solution
Cannot receive a The MultiPASS may not be To receive faxes automatically,
fax automatically set to receive automatically. the Receive mode must be
FAX Only, Fax/Tel, or Ans.
Machine mode.
The MultiPASS may have a Print out any document
document stored in memory. stored in memory. (See
page 5-5.)
The MultiPass Desktop Check the In Box in the
Manager may have Desktop Manager.
received the fax.
The sheet feeder may be Make sure paper is loaded
empty. in the sheet feeder.
The telephone line may not Make sure all phone line
be connected properly connections are secure.
The MultiPASS is printing The incoming fax is stored
a document. in memory and will print
when the print job is
complete.
The MultiPASS does The MultiPASS may not For the MultiPASS C3000
not switch automatically be in Fax/Tel mode. to switch automatically
between telephone and between telephone and
fax transmissions fax reception, the Receive
mode must be set to Fax/Tel
mode.
There may be a document Make sure you have printed
in memory. out any documents in memory.
The sheet feeder may be Make sure paper is loaded in
empty. the sheet feeder.
The sending fax may not Some fax units cannot send
send the CNG signal that the CNG signal that tells your
tells the MultiPASS that the MultiPASS the incoming signal
incoming signal is a fax. is from a fax. In such cases,
you will have to receive the
document manually.
Cannot receive a You may have pressed Always press START/COPY
document manually START/COPY after hanging before hanging up the
up the telephone. telephone. Do not press
START/COPY after you hang
up the telephone; this will
disconnect the call.
MPC-3000—USERS MANUAL/V000/07-97