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Problem Cause Solution
The MultiPASS suspends The print head may have Stop your print operation
print after every line is become too hot. If this and wait several minutes to
printed happens, the MultiPASS may allow the unit to cool Then
be slowing its print speed at start your operation again.
the end of each line to line
to protect the print head.
Print jobs vanish or you Another Windows application In the Preferences dialog box
are printing garbage on your computer may be of the Setup Options of the
trying to communicate with MultiPASS Desktop Manager,
the printer port the MultiPASS enable the Spooler: Desktop
background is using. This Manager option. This avoids
conflict can result in strange using the Windows 95 Print
printing behavior. Spooler or the Windows 3.1
Print Manager and sends
the print job directly to the
MultiPASS.
Make sure the MultiPASS If the server icon does not
Background is loaded. appear on the bottom of your
screen, turn on the MultiPASS
Background.
Paper does not load The sheet feeder may contain Make sure the stack of paper
too many sheets. in the sheet feeder does not
exceed the limit mark.
Paper may not be inserted Make sure the stack of paper
correctly. is inserted
into the sheet feeder,
and the paper guide is adjusted
correctly.
Paper is loaded skewed Paper may not be stacked Make sure the stack of paper
(printing is skewed) correctly in the sheet feeder. is straight in the sheet feeder.
Make sure the right side of the
stack of paper is aligned against
the right side of the sheet feeder
and the paper guide is aligned
against the left side.
Make sure the paper exit path
is clear.
10-12 Troubleshooting Chapter 10
MPC-3000—USERS MANUAL/V000/07-97