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10-20 Troubleshooting Chapter 10
Telephone Problems
Problem Cause Solution
You cannot dial The telephone line may Be sure the telephone line is
not be connected properly. correctly connected to the
MultiPASS (see your Setup
Guide).
The unit may not be getting Make sure the power cord is
power. connected to the MultiPASS
and to an AC outlet; make
sure the AC outlet has power.
The MultiPASS may not If you have a pulse line, be
be set for the type of sure the MultiPASS is set for
telephone line in use pulse dialing (see page 8-4).
(pulse/tone).
The phone disconnects The MultiPASS may not be Make sure the MultiPASS
while you are talking plugged in properly. is plugged in correctly.
on the line
If the MultiPASS is in Disable the Silent Receive
Answer Machine Mode and option on the Receive Fax
Silent Receive is enabled, tab of the Desktop
the unit will switch to fax Manager.
receive mode when it detects
a period of silence.
Copying Problems
Problem Cause Solution
Cannot make a copy The telephone may be off hook. Make sure the telephone is
in its cradle.
The document may not be Make sure a document is set
loaded correctly. in the ADF and the LCD
displays DOCUMENT READY.
Make sure the operator panel
is closed.
The BJ cartridge is not Make sure the BJ cartridge is
installed. installed correctly.
MEMORY FULL The MultiPASSs memory Print one copy at a time.
appears in the LCD is full.
when you are making
multiple copies
MPC-3000—USERS MANUAL/V000/07-97