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Chapter 10 Troubleshooting 10-17
Faxing Problems
Problem Cause Solution
Cannot send a The MultiPASS may have Unplug the unit and let it
document overheated. cool for several minutes. Try
sending again.
The MultiPASS may not be If you have a pulse line, be
set for the type of telephone sure the MultiPASS is set
line in use (pulse/tone). for pulse dialing.
The telephone may not be Make sure there is a dial tone
working. when you lift the telephone.
The document may not Remove the document, stack
have been fed correctly it, and feed it into the unit
into the MultiPASS. correctly (see page 1-10).
Make sure the operator panel
is closed.
The one-touch or coded Check the one-touch or coded
speed dialing number you speed dialing button and be
used may not be registered sure it is registered correctly.
for the feature you want
to use.
There may be other documents Allow time for the current
being sent from memory. document to finish sending.
The receiving fax machine may Make sure the receiving fax
not be a G3 fax machine. machine is compatible with
the MultiPASS (which is a G3
fax machine).
The other partys fax maybe Call the other party and ask
out of paper. them to make sure paper is
installed.
Cannot send or receive The other partys fax may Some fax units do not
using Error Correction not support ECM. support ECM transmission.
Mode (ECM) If the other partys fax does
not support ECM trans-
mission, then the document is
sent in the normal mode
without error checking.
Errors occur frequently The phone line may be in Lower the transmission speed.
while sending or receiving poor condition, or you may See the Advanced: Send Fax
have a poor connection. dialog box (page 8-5) and the
Advanced: Receive Fax dialog
box (page 8-8).
MPC-3000—USERS MANUAL/V000/07-97
Troubleshooting