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Chapter 10 Troubleshooting 10-9
Message Error Code Cause Action
CHECK PRINTER There is an obstruction Check for a paper clip,
that is not allowing the paper jam, or the plastic
cartridge mechanism orange cap off the BJ
to move right or left. cartridge. Press STOP,
and try your operation
again. If the display does
not change, try
unplugging the unit.
Wait several minutes,
then plug it back in.
CLEAR PAPER JAM There is a paper jam Remove any paper from
or the sheet feeder is the sheet feeder. Clear
empty. the paper jam (see page
10-5). Then reload
paper
in the sheet feeder. Press
RESUME or STOP.
DOC TOO LONG #003 It took more than 32 Divide the page and
minutes to send or send or copy each
copy a page. part separately.
It took more than 32 Contact the other party.
minutes to receive a Have them divide the
page. page and send each
part separately.
The document is longer Use a copy machine to
than 39.4 inches (1 m). make a reduced copy of
the document and send
the copy.
LOAD PAPER The MultiPASS is out Load paper in the sheet
of paper (the sheet feeder. Make sure the
feeder is empty). stack does not exceed
the limit mark. Press
RESUME or STOP.
MEMORY FULL #037 The memory of the Print out any documents
MultiPASS is full that are stored in
because it has received memory. Then start the
too many documents, operation again.
or a very long or
detailed document.
Memory is full because Divide the document
you tried to send too into two or three jobs
many pages at once, and send again; or send
or a very long or to one destination at a
detailed document. time.
NO RX PAPER #012 The other partys fax is Contact the other party
out of paper. and have them install
paper in their fax.
NO TEL # #022 The one-touch or coded Register the number
speed dialing number (see page 3-18).
MPC-3000—USERS MANUAL/V000/07-97
Troubleshooting