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Troubleshooting
Problem Cause Solution
BJ cartridge moves, The BJ cartridge or a BJ tank Make sure the BJ cartridge
ink does not appear may not be installed properly. and its BJ tank(s) are properly
installed. Make sure the orange
tape is removed from the print
head area (see page 9-12).
The nozzles on the BJ Perform the print head
cartridge may be clogged. cleaning procedure (see page
9-6) and print the nozzle check
(see page 9-5).
A BJ tank may be empty Check the BJ tanks and
(BC-21 Color BJ cartridge). replace them if necessary.
The printed output is There may be a communication Make sure the computer and
not what you expected problem between the MultiPASS and the application are
and your computer. configured correctly for
communicating with the
MultiPASS.
The interface cable may not Check the interface cables
be securely connected to the connections.
MutliPASS and the computer.
The interface cable may not Make sure you are using a
be the correct type. bi-directional parallel interface
cable that is less than 6 feet
(2 m) long.
You may not be using the Make sure you have
correct printer driver. selected the MultiPASS
printer in your application.
Printout does not Paper may not be loaded Make sure the paper is loaded
match paper size and aligned correctly in and aligned correctly. See
the sheet feeder. page 2-20.
The applications page Make sure the paper size and
size and margin settings margin set in your application
may be incorrect. are correct for the paper in the
sheet feeder.
The selected printer driver Make sure you select the
may be incorrect. MultiPASS printer in your
application.
Chapter 10 Troubleshooting 10-11
MPC-3000—USERS MANUAL/V000/07-97