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10-14 Troubleshooting Chapter 10
Problem Cause Solution
Envelopes do not load Envelopes may not be Make sure the envelopes are
loaded correctly.
loaded properly. (See page 2-
26.)
Make sure there are no more
than 10 envelopes in the sheet
feeder.
You may need to choose Make sure you select the
the envelope setting in correct envelope size in the
your printer driver. Paper Setting dialog box in
your printer driver.
Envelopes may not match Envelopes must be U.S.
specifications for this unit. Commercial number 10
(9.5 × 4.1 inches) or
European DL envelopes
(220 × 110 mm).
Print quality is not what The paper you are using Make sure you are using
you expect; print is not may not be supported by the recommended paper
clear, splashed or missing the unit. (see page A-2).
dots, white streaks
You may be printing on the Some paper has a right side
wrong side of the paper. for printing. If the print quality
is not as clear as you would like
it to be, try turning the paper
over and printing on the other
side.
The print head nozzles Clean the print head (see
may be clogged. page 9-6); repeat cleaning
if necessary. If print quality is
not recovered after executing
the cleaning five times, replace
the BJ cartridge.
BJ cartridge may be Make sure the BJ cartridge
installed incorrectly. and/or BJ tanks are installed
correctly.
The print head may be The BJ cartridge may need
worn out. to be replaced. Replace it with
a new one (see page 9-9).
Output appears jagged The resolution selected via Check your printer driver to
printer driver may be see what printing quality you
Draft (180 dpi). have selected. Printing in Draft
mode will give the output a
jagged look. Changing the
Print Quality to Standard
should correct this problem.
MPC-3000—USERS MANUAL/V000/07-97