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HP fraud hotline ..............................................................................................................114
Print cartridge storage ....................................................................................................115
Print cartridge life expectancy ........................................................................................115
Checking the print cartridge life ......................................................................................115
Changing print cartridges ......................................................................................................116
To replace the print cartridge .........................................................................................116
Replacing supplies ................................................................................................................120
Locating supplies ............................................................................................................120
Supply replacement guidelines ......................................................................................120
Making room around the printer for replacing supplies ..................................................120
Approximate replacement intervals for supplies ............................................................121
Configuring alerts ..................................................................................................................122
8 Problem solving
Basic troubleshooting checklist .............................................................................................125
Factors affecting printer performance ...................................................................................126
Troubleshooting information pages .......................................................................................127
Paper path test page ......................................................................................................127
Registration page ...........................................................................................................127
Event log .........................................................................................................................128
Control panel message types ...............................................................................................129
Status messages ............................................................................................................129
Warning messages .........................................................................................................129
Error messages ..............................................................................................................129
Critical error messages ...................................................................................................129
Control panel messages .......................................................................................................130
Paper jams ............................................................................................................................158
Paper jam recovery ........................................................................................................158
Common causes of paper jams ............................................................................................160
Clearing jams ........................................................................................................................162
Jam in Tray 1 ..................................................................................................................162
Jam in Tray 2 ..................................................................................................................163
Jams in the top cover .....................................................................................................163
Jam in paper path ...........................................................................................................167
Multiple jams in paper path .............................................................................................168
Media-handling problems ......................................................................................................171
Printer feeds multiple sheets .................................................................................................171
Printer feeds incorrect page size ..........................................................................................171
Printer pulls from incorrect tray .............................................................................................172
Media does not feed automatically .......................................................................................172
Media does not feed from input Tray 2 .................................................................................172
Transparencies or glossy paper will not feed .......................................................................173
Envelopes jam or will not feed in the printer .........................................................................174
Output is curled or wrinkled ..................................................................................................174
Printer response problems ....................................................................................................175
No display message ..............................................................................................................175
Printer is on, but nothing prints .............................................................................................175
Printer is on, but is not receiving data ...................................................................................176
Unable to select the printer from the computer .....................................................................176
Printer control panel problems ..............................................................................................178
Control panel settings work incorrectly .................................................................................178
Incorrect printer output ..........................................................................................................179
Incorrect fonts are printed .....................................................................................................179
Unable to print all characters in a symbol set .......................................................................179
Drifting text between printouts ..............................................................................................179
viii ENWW