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Envelopes jam or will not feed in the printer
Cause Solution
Envelopes are loaded in an unsupported tray.
Only Tray 1 can feed envelopes.
Load envelopes into Tray 1.
Envelopes are curled or damaged. Try using different envelopes. Store envelopes in
a controlled environment.
Envelopes are sealing because the moisture
content is too high.
Try using different envelopes. Store envelopes in
a controlled environment.
Envelope orientation is incorrect. Verify that the envelope is loaded correctly. See
Configuring input trays.
This printer does not support the envelopes
being used.
See Supported media weights and sizes or the
HP LaserJet Printer Family Print Media Guide.
Tray 1 is configured for a size other than
envelopes.
Configure Tray 1 size for envelopes.
Output is curled or wrinkled
Cause Solution
Media does not meet the specifications for this
printer.
Use only media that meets the HP media
specifications for this printer. See
Supported
media weights and sizes.
Media is damaged or in poor condition. Remove media from the input tray and load
media that is in good condition.
Printer is operating in an excessively humid
environment.
Verify that the printing environment is within
humidity specifications. See
Printer specifications.
You are printing large, solid-filled areas. Large, solid-filled areas can cause excessive
curl. Try using a different pattern.
Media used was not stored correctly and may
have absorbed moisture.
Remove media and replace it with media from a
fresh, unopened package.
Media has poorly cut edges. Remove media, flex it, rotate it 180 degrees or
turn it over, and then reload it into the input tray.
Do not fan media. If the problem persists,
replace the media.
The specific media type was not configured for
the tray or selected in the software.
Configure the software for the media (see the
software documentation). Configure the tray for
the media, see
Configuring input trays.
174 Chapter 8 Problem solving ENWW