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RESTRICTED USE ONLY Fargo Electronics, Inc.
Persona C16 Card Printer Service Manual (Rev. 5.0)
28
Card Feeding Errors
Resolving the Card Feeding Errors
Symptom: Two or more cards feed at the same time or the cards will not feed at all.
Step Procedure
Clean the Input Roller.
Caution: Turn off the Printer and unplug the power cord from the
Printer.
a. Remove all cards from the Printer's Card Input Hopper.
b. Get a Cleaning Card from the Printer Cleaning Kit and remove its adhesive
backing paper.
c. Insert the Cleaning Card into the card output end of the Printer until the card
stops.
Caution: Be sure to insert the card so that the longest end of the card
is inserted first with the sticky side facing up.)
d. Press and hold the Printer's Pause/Resume button while applying power to
start a self-test. (Note: This will begin feeding the Cleaning Card into the
Printer.)
When the Printer errors out, open the top cover and use the Pause/Resume
button to remove the cleaning card.
2 Adjust the Card Separator Flap.
a. Loosen the two (2) screws located in the Input Hopper.
b. Open the Top Cover and remove the Print Ribbon from the Printer.
• Tighten the adjustment screws on both sides of the Card Separator Flap
to raise the card separator.
• Loosen the adjustment screws on both sides of the Card Separator Flap
to lower the card separator.