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RESTRICTED USE ONLY Fargo Electronics, Inc.
Persona C16 Card Printer Service Manual (Rev. 5.0)
46
Encoding Errors
Resolving the Mag Verify Error Message
Symptoms: A Mag Verify error is displayed on the LED when attempting to encode.
Step Procedure
1 Check to ensure that the cards are loaded with the Magnetic Stripe facing down
and towards the back of the Printer.
2 Verify the Driver settings if cards are loaded properly. See the Using the Magnetic
Encoding tab procedure in Section 3, page 88. See the Magnetic Encoding tab
window on next page.
3 Verify that data is being encoded to the Magnetic Stripe.
a. Clear any Error Messages from the LCD by unplugging the Printer and
reapplying power.
b. Remove the failed card.
c. Use a Magnetic Stripe reader or magnetic developer spray to determine if data
is being written to the Magnetic Stripe.
d. If data is not being written to the Magnetic Stripe, remove the back cover and
verify that the magnetic head is plugged into J18 on the main board.
e. If the Magnetic head connection is properly seated, replace the magnetic head
(as needed). See the Replacing the Magentic Head Assembly (High-Coercivity:
83019012 or Low-Coercivity: 83019012) procedure in Section 5, page 174.
f. If data is being written to the Magnetic Stripe, the Magnetic Offset may need to
be adjusted. See the Resolving the Mag Verify Error Message
procedure in
Section 3, page 46.
4 Verify that the coercivity of the cards matches the type of Mag Head installed in
the Printer.
Continued on the next page