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Persona C16 Card Printer Service Manual (Rev. 5.0)
50
Diagnosing Image Problems
Resolving the Pixel Failure problems
Symptom: A thin line or scratch travels the entire length of the card.
Step Procedure
1 Check the card stock for scratches. Replace the cards (as needed).
2 Examine the Printhead for visible damage.
3 Clean the Printhead. See Cleaning the Printhead procedure in Section 4, page
150.
4 Clean the Platen Rollers. See Cleaning the Platen Rollers procedure in Section
4, page 153.
5 Replace the printhead if the problem persists. See the Replacing the Printhead
Assembly (820199) procedure in Section 5, page 166.