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Persona C16 Card Printer Service Manual (Rev. 5.0)
38
Resolving the Wrong Ribbon error (being displayed incorrectly)
Symptom: A Wrong Ribbon Error is shown on the LCD even though the correct ribbon is
installed in the Printer.
Step Procedure
1 Verify the driver settings are correct.
a. Open the Printer Control Panel from the Computer.
• If using Windows 95/98/ME, right click on the C11_C16 Card Printer Icon
and select Properties.
• If using Windows NT 4.0, right click on the C11_C16 Card Printer and
select Document Defaults.
• If using Windows 2000/XP, right click on the C11_C16 Card Printer and
select Printing Preferences.
b. Click on the Device Option tab.
c. Ensure that the Ribbon Type setting that is listed matches the ribbon that is
installed in the Printer. (Note: It may be possible to have driver settings that
are different from those found in the Printer control panel through the
software.)
d. Check any page setup functions in the software to ensure that the Ribbon
type matches.
Continued on the next page