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Persona C16 Card Printer Service Manual (Rev. 5.0)
34
Card Jam Errors
Resolving a Card Jam Error
Symptoms: The card is physically jammed in the Printer or a Card Sensor is reporting a
card is present.
Step Procedure
1 Look for a jammed card in the Printer.
a. Open the Printer’s top cover.
b. Remove the ribbon from the Printer.
c. Check to see if a card is jammed in the print station of the Printer.
• If a card is found in the print station, continue to Step 2.
• If no card was found in the print station, continue to Step 3.
2 Clearing a jammed card
a. If a card is jammed in the Printer, use the On/Cancel button and the
Pause/Resume buttons to move the feed rollers and free the card.
b. The card can then be fed out of the Printer.
3 Test the Card Sensor.
a. Remove the rear cover.
b. Using a Digital Voltmeter, connect the negative lead to ground.
c. Connect the positive lead to Pin 1 of J8.
• If blocked, the voltage should read 4.9 to 5.5 VDC.
• If unblocked, the Sensor should read 0.15 to 0.18 VDC.
d. If the voltages do not read correctly, replace the Sensor. See the the
Replacing the Card Sensor Assembly (830135)
procedure in Section 5, page
177.