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Control panel message Description Recommended action
41.3 UNEXPECTED SIZE IN TRAY <X>
For help press
alternates with
LOAD TRAY <X> [TYPE] [SIZE]
To use another tray press OK
You have configured the tray for a different
size of paper than the print job requires.
1. Reload the tray with the correct paper
size.
2. Make sure the paper size that is
specified in the software program, the
printer driver, and the control panel are
all the same.
3. Press the OK button and scroll to the
TRAY <X> SIZE = <Size> option.
Reconfigure the size in a tray to match
the size required for the print job.
4. If the error does not clear, turn the
product off and then on.
5. If the message persists, contact an HP-
authorized service or support provider.
41.X ERROR
For help press
alternates with
41.X ERROR
To continue press OK
A temporary printing error occurred. 1. Press the OK button. The page
containing the error automatically
reprints if jam recovery is enabled.
2. Turn the product off and then on.
3. If the message persists, contact an HP-
authorized service or support provider.
49.XXXX ERROR
To continue turn off then on
A critical firmware error has occurred.
This error could be caused by several
external influences that are not directly
related to the product hardware or firmware:
●
The computer operating system
●
The network connection
●
The printer driver
●
The software program
●
The document file
To help isolate the cause of the problem,
identify the actions you were performing
before the error occurred.
1. Turn the product off for 20 minutes, and
then turn it on.
2. If you can isolate the cause of the error
to an external influence, try to resolve
the problem by repairing the external
component.
3. If the message persists, contact an HP-
authorized service or support provider.
50.X FUSER ERROR
For help press
A fuser error has occurred. 1. Turn the product off and then on.
2. If the message persists, contact an HP-
authorized service or support provider.
51.XY ERROR
For help press
alternates with
51.XY ERROR
To continue turn off then on
A temporary printing error occurred. 1. Turn the product off and then on.
2. If the message persists, contact an HP-
authorized service or support provider.
Table 10-1 Control-panel messages (continued)
ENWW Interpret control-panel messages 149