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Product pulls from incorrect tray
Product pulls from incorrect tray
Cause
Solution
You are using a driver for a different product. Use a driver for this product.
The specified tray is empty. Load paper in the specified tray.
The paper size is not configured correctly for the input tray. Print a configuration page or use the control panel to determine
the paper size for which the tray is configured.
Paper does not feed automatically
Paper does not feed automatically
Cause
Solution
Manual feed is selected in the software program. Load Tray 1 with paper, or, if the paper is loaded, press the
OK button.
The correct size paper is not loaded. Load the correct size paper.
The input tray is empty. Load paper into the input tray.
Paper from a previous jam has not been completely removed. Open the product and remove any paper in the paper path.
The paper size is not configured correctly for the input tray. Print a configuration page or use the control panel to determine
the paper size for which the tray is configured.
The guides in the tray are not against the paper. Verify that the rear and width paper guides are touching the
paper.
The manual-feed prompt is set to ALWAYS. The product
always prompts for manual feed, even if the tray is loaded.
Open the tray, reload the media, and then close the tray.
Or, change the manual-feed prompt setting to UNLESS
LOADED, so that the product prompts for manual feed only
when the tray is empty.
The USE REQUESTED TRAY setting on the product is set to
EXCLUSIVELY, and the requested tray is empty. The product
will not use another tray.
Load the requested tray.
Or, change the setting from EXCLUSIVELY to FIRST on the
CONFIGURE DEVICE menu. The product can use other trays
if no media is loaded in the specified tray.
178 Chapter 10 Solve problems ENWW