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Product software problems
Problem Solution
A printer driver for the product is not visible in the Printer folder
●
Reinstall the product software.
NOTE: Close any applications that are running. To
close an application that has an icon in the system tray,
right-click the icon, and select Close or Disable.
●
Try plugging the USB cable into a different USB port on
the computer.
An error message was displayed during the software
installation
●
Reinstall the product software.
NOTE: Close any applications that are running. To
close an application that has an icon in the task bar, right-
click the icon, and select Close or Disable.
●
Check the amount of free space on the drive where you
are installing the product software. If necessary, free up
as much space as you can, and reinstall the product
software.
●
If necessary, run the Disk Defragmenter, and reinstall the
product software.
The product is in Ready mode, but nothing prints
●
Print a Configuration page, and verify the product
functionality.
●
Verify that all of the cables are correctly seated and within
specifications. This includes the USB and power cables.
Try a new cable.
ENWW Product software problems 193