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Scan was not successful
These are possible solutions. Try one or more of the following:
Check USB cable connection
1 Check the USB cable for any obvious damage.
2 Firmly plug the square end of the USB cable into the back of the printer.
3 Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with the
USB symbol.
Restart computer
Turn off and then restart your computer.
Uninstall and reinstall software
For more information, see “Removing and reinstalling the software” on page 100.
Scanning takes too long or freezes the computer
These are possible solutions. Try one or more of the following:
Close other software
Close all programs not being used.
Change the scanning resolution to a lower value
1 Load an original document facedown on the scanner glass.
2 From the desktop, double-click the Lexmark Imaging Studio icon.
3 From the left pane of the Welcome screen, click Scan.
4 Click Custom Settings.
5 Select a lower scan resolution.
6 Click Start.
Poor scanned image quality
These are possible solutions. Try one or more of the following:
Check messages
If an error message is displayed, see “Error messages” on page 94.
Clean the scanner glass
If the scanner glass is dirty, gently wipe it with a clean, lint-free cloth dampened with water.
Adjust the quality of the scan
1 Load an original document facedown on the scanner glass.
2 From the desktop, double-click the Lexmark Imaging Studio icon.
3 From the left pane of the Welcome screen, click Scan.
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