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Removing and reinstalling the software
If the printer is not functioning properly, or if a communications error message appears when you try to use the
printer, you may need to remove and reinstall the printer software.
1 Close all open software applications.
2 From the Finder desktop, double-click the Lexmark 5000 Series folder.
3 Double-click the Uninstaller icon.
4 Follow the instructions on the computer screen to remove the printer software.
5 Restart the computer before reinstalling the printer software.
6 Insert the CD, and then follow the instructions on the computer screen to reinstall the software.
Related topics:
• “Installing print cartridges” on page 115
Fax troubleshooting
Cannot send or receive a fax
These are possible solutions. Try one of the following:
Check messages
If an error message is displayed, follow the instructions on the display.
Check power
If the light is not on, see “Power button is not lit” on page 128.
Check cable connections
Make sure cable connections for the following hardware are secure, if applicable:
• Power supply
• Telephone
• Handset
• Answering machine
Check the telephone wall jack
1 Plug a telephone into the wall jack.
2 Listen for a dial tone.
3 If you do not hear a dial tone, plug a different telephone into the wall jack.
4 If you still do not hear a dial tone, plug a telephone into a different wall jack.
5 If you hear a dial tone, connect the printer to that wall jack.
Troubleshooting
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