Filter
Top Products
Check ink
Check the ink levels, and install a new print cartridge if necessary.
Clean scan lens and white roller
1 Unplug the power cord and the phone line from the wall.
2 Open the control panel.
3 Push the roller lever gently to the left, pull it forward, and then lift the white roller out of the printer.
4 Use a clean, lint-free cloth dampened with water to wipe the white roller and the scan lens.
Note: The scan lens is located under the white roller.
5 Reinstall the dry white roller, push the roller lever gently to the left, and then snap it in to place.
6 Reconnect the power cord and the phone line.
Failed to Connect
These are possible causes and solutions. Try one or more of the following:
Use phone line checklist
• Resend the fax. There may have been a problem with the quality of the telephone line connection.
• Place a test call to the telephone number to which you want to send a fax to make sure that it is working correctly.
• If the telephone line is being used by another device, wait until the other device is finished before sending the
fax.
Make sure the printer detects dial tone
• See “Sending a fax while listening to a call (On Hook Dial) using the control panel” on page 22.
• Check the Dial Method setting.
1 Listen for a dial tone. If you hear a dial tone, but the printer hangs up without dialing, this means it did not
recognize the dial tone.
2 From the control panel, press Fax Mode.
3 Press .
4 Press or repeatedly until Fax Setup appears.
5 Press .
6 Press or repeatedly until Dialing and Sending appears.
7 Press .
8 Press or repeatedly until Dial Method appears.
9 Press .
10 Press or repeatedly until the method you want appears.
11 Press to save this setting.
Troubleshooting
138