Filter
Top Products
CHECK PAPER SIZE
Make sure the paper size being used matches the size you selected.
CHECK ORIGINAL SIZE SETTING
Make sure that the Original Size setting is Automatic or the size of the original document that you are copying.
Scan troubleshooting
Scanner does not respond
These are possible solutions. Try one or more of the following:
CHECK MESSAGES
If an error message is displayed, see “Error messages on the computer screen” on page 169.
CHECK POWER
If the light is not on, see “Power button is not lit” on page 121.
CHECK PRINTER DEFAULT AND PAUSE SETTINGS
1 Windows Vista users, click Control Panel Printers.
Windows XP users, click Start Printers and Faxes.
Windows 2000 users, click Start Settings Printers.
2 Double-click the print queue device.
3 Click Printer.
• Make sure no check mark appears next to Pause Printing.
• If a check mark does appear next to Set As Default Printer, you must select the print queue device for each
file you want to print.
REMOVING AND REINSTALLING THE SOFTWARE
For more information, see “Removing and reinstalling the software” on page 125.
Scan was not successful
These are possible solutions. Try one or more of the following:
CHECK USB CABLE CONNECTION
1 Check the USB cable for any obvious damage.
2 Firmly plug the square end of the USB cable into the back of the printer.
Troubleshooting
153