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Can send but not receive faxes
These are possible causes and solutions. Try one or more of the following:
LOAD PAPER
Load paper to print any faxes that have been stored in the printer.
CHECK THE AUTO ANSWER BUTTON
If the Auto Answer light is on:
• The printer will answer after the preset number of telephone rings.
• If you are using a distinctive ring, see “Setting the distinctive ring” on page 110.
CHECK INK
Check the ink levels, and install a new cartridge if necessary.
CHECK WHETHER FAX FORWARDING IS SELECTED
1 From the control panel, press Fax Mode.
2 Press .
3 Press or repeatedly until Fax Setup appears.
4 Press .
5 Press or repeatedly until Ringing and Answering appears.
6 Press .
7 Press or repeatedly until Fax Forward appears.
8 Press .
9 Press or repeatedly to view the current Fax Forwarding setting.
10 To turn off Fax Forwarding, press or repeatedly until Off appears.
11 Press to save the setting.
Can receive but not send faxes
These are possible causes and solutions. Try one or more of the following:
CHECK MODE SELECTION
To make sure the printer is set for faxing, press Fax Mode.
CHECK DOCUMENT PLACEMENT
Load the original document in the upper left corner of the scanner glass.
Troubleshooting
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