Filter
Top Products
Troubleshooting
Solving basic printer problems
If there are basic printer problems, or the printer is unresponsive, make sure:
• The power cord is plugged into the printer and a properly grounded electrical outlet.
• The electrical outlet is not turned off by any switch or breaker.
• The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords.
• Other electronic equipment plugged into the outlet is working.
• The printer is turned on. Check the printer power switch.
• The printer cable is securely attached to the printer and the host computer, print server, option, or other network
device.
• All options are properly installed.
• The printer driver settings are correct.
Once you have checked each of these possibilities, turn the printer off, wait for about 10 seconds, and then turn the
printer back on. This often fixes the problem.
Understanding printer messages
Adjusting color
Wait for the process to complete.
An error has occurred with the USB drive. Please remove and reinsert drive.
Try one or more of the following:
• Remove and reinsert the flash drive.
• If the error message remains, the flash memory may be defective and require replacement.
Change [paper source] to [custom type name]
Try one or more of the following:
• From the printer control panel, touch Use current [paper source] to ignore the message and print from the selected
tray.
• Load the correct paper size and type in the tray, verify the paper size and type settings are specified in the Paper
menu on the printer control panel, and then touch Paper loaded, continue.
• Touch Reset active bin to reset the active tray for a linked set of trays.
Note: This applies only to printers with tray linking capability.
• Touch Cancel job to cancel the print job.
Troubleshooting 270